British Council opens recruitment opportunities across Nigeria – Apply Now

The British Council has announced fresh employment opportunities for qualified candidates in Nigeria, with seven positions available across technology, customer experience, examinations and finance.

The British Council is the United Kingdom’s international organisation for cultural relations and educational opportunities. Established in 1934, the organisation works with more than 100 countries in areas including arts and culture, English language, education and civil society.

The latest vacancies are available in Lagos, Abuja, Kano and other locations in Nigeria, with some positions offering hybrid working arrangements.

Available British Council Jobs

1. Systems Lead (CRM)

Location: Nigeria (Hybrid)
Job ID: 49190
Deadline: October 6, 2026

The British Council is seeking a Systems Lead (CRM) to oversee the configuration, optimisation and adoption of its Customer Relationship Management platform across customer sales and service operations.

The successful candidate will serve as the organisation’s CRM Subject Matter Expert and help ensure that the platform supports effective customer engagement, efficient workflows, data integrity and emerging AI-enabled capabilities.

Key Responsibilities

The role includes:

• Configuring and maintaining CRM workflows, fields, dashboards and automation.
• Troubleshooting CRM-related issues and monitoring system performance.
• Supporting CRM integrations with other business systems.
• Monitoring data quality and ensuring compliance with governance requirements.
• Translating business requirements into practical CRM solutions.
• Supporting testing, implementation and system updates.
• Creating CRM documentation, guidance and standard operating procedures.
• Identifying opportunities for automation and workflow improvement.
• Supporting email automation and AI-enabled capabilities.
• Managing the CRM change and New Business Request pipeline.
• Promoting best practices and user adoption across customer-facing teams.

Requirements

Applicants should have significant experience with CRM systems, including configuration and troubleshooting, as well as experience with:

• CRM automation and AI-enabled capabilities.
• System integrations and integration performance monitoring.
• Customer service and sales workflows.
• Email automation and workflow optimisation.
• CRM documentation.
• Data analysis and system behaviour.
• Cross-functional collaboration.
• Data governance and compliance.
• System testing and rollouts.
• Stakeholder management and communication.

Experience with Salesforce administration or certification, Salesforce Agentforce/AI agents and global or multi-market customer service environments will be an advantage.

Written and verbal proficiency in English is required.

Salary: Pay Band 7; country-specific salary details will be provided during recruitment.

Apply: Click here to apply for Systems Lead (CRM)

2. Channel Experience Lead

Location: Nigeria (Hybrid)
Job ID: 49193
Deadline: October 6, 2026

The British Council is recruiting a Channel Experience Lead to improve customer interactions across web, chat, email and voice channels.

The role focuses on designing and optimising customer journeys, identifying areas of friction and using customer feedback, analytics and performance data to improve service delivery.

Key Responsibilities

The successful candidate will:

• Evaluate and improve end-to-end customer journeys.
• Identify customer pain points and develop solutions.
• Analyse customer interactions and performance data.
• Support the delivery of new digital features and platform improvements.
• Work with Digital, Product, Operations, Marketing and Knowledge Management teams.
• Maintain channel design standards and best-practice frameworks.
• Support channel readiness for new services and updates.
• Identify opportunities to expand automation and self-service.
• Monitor customer experience metrics, satisfaction scores and KPIs.
• Drive continuous improvements across customer interaction channels.

Requirements

Applicants should have experience improving digital or assisted-service channels such as web, chat, email or voice.

They should also understand:

• Customer journey design.
• Usability and service experience principles.
• Cross-functional product or channel improvements.
• Analytics and performance data.
• Customer feedback and behavioural insights.

Experience with UX research, usability testing, interaction design, CRM, telephony, chat platforms or knowledge-management tools will be an advantage.

Contract: Indefinite
Working model: Hybrid
Salary: Pay Band 7

Applicants must already have the legal right to work in Nigeria. Visa sponsorship and relocation assistance are not provided.

Apply: Click here to apply for Channel Experience Lead

3. IT Manager

Location: Lagos and Kano
Job ID: 50382
Contract: Indefinite
Deadline: October 4, 2026

The British Council is seeking an IT Manager to oversee IT operations in its main Nigerian offices, particularly Lagos and Kano.

The successful candidate will be responsible for ensuring effective IT service delivery, technical support and compliance with global information security and IT standards.

Key Responsibilities

The role involves:

• Overseeing IT infrastructure in Lagos and Kano.
• Ensuring adequate contingency arrangements for IT risks.
• Supporting IT projects in line with business requirements.
• Maintaining security and integrity of IT systems.
• Developing the annual IT budget.
• Managing procurement in line with corporate standards.
• Working with the Global Service Desk and relevant IT teams.
• Ensuring incidents are handled within agreed service-level agreements.
• Managing service requests and system changes.
• Ensuring compliance with British Council IT policies.
• Managing software licences, antivirus updates and IT equipment disposal.
• Supervising IT Support Officers.
• Delegating tasks and supporting staff development.

Requirements

Applicants should have:

• English proficiency of at least B2 across the four skills.
• MCP Windows 2016 certification.
• Three years’ experience as an IT personnel or equivalent relevant experience.

Salary: ₦18,437,079 gross annually

Apply: Click here to apply for IT Manager

4. Delivery Network Coordinator (Exams)

Location: Abuja
Job ID: 50334
Job Grade: 4/H
Deadline: September 26, 2026

The British Council is recruiting a Delivery Network Coordinator to coordinate the secure and compliant delivery of examinations and related operations in Abuja.

The role involves venue coordination, equipment readiness, materials handling, staff management and compliance with global examination standards.

Key Responsibilities

The successful candidate will:

• Coordinate test-day and post-test examination operations.
• Ensure compliance with global SOPs and security standards.
• Source and manage examination venues and suppliers.
• Ensure equipment and materials are ready.
• Handle confidential examination materials securely.
• Conduct operational readiness checks, venue audits and risk assessments.
• Support staff rostering and coordination.
• Serve as an operational contact for venues and delivery partners.
• Manage incidents and escalate issues when necessary.
• Maintain accurate operational documentation.
• Coordinate communications with candidates and partners.
• Monitor customer feedback and service issues.
• Manage venue and supplier costs.
• Support the training and development of delivery staff.

Requirements

Applicants should have:

• Experience coordinating secure and regulated service delivery, such as examinations, logistics or events.
• Ability to manage venues, equipment and logistics under strict security and quality standards.
• Experience supervising staff or contractors.
• A degree or equivalent experience.
• Written and verbal proficiency in English.

Experience with awarding bodies or educational assessment services will be an advantage. Lean Six Sigma qualification is also desirable.

Apply: Click here to apply for Delivery Network Coordinator (Exams)

5. E&E FP&A CoE Insights Senior Analyst

Location: Abuja/Lagos (Hybrid)
Job ID: 50290
Deadline: October 11, 2026, at 23:59 IST

The British Council is seeking an E&E FP&A CoE Insights Senior Analyst to support financial data preparation, reconciliations, variance analysis and standardised financial processes.

The position will support the English and Exams Financial Planning and Analysis Centre of Excellence.

Key Responsibilities

The role includes:

• Conducting monthly and quarterly reconciliations across SAP, Anaplan and market datasets.
• Identifying and escalating financial data discrepancies.
• Maintaining audit-ready documentation and version control.
• Preparing standardised financial data packs and extracts.
• Conducting variance analysis.
• Identifying financial trends and anomalies.
• Supporting financial reporting and data governance.
• Providing accurate datasets to Business Decision Support teams.
• Responding to financial reporting and data requests.

Requirements

Applicants should have significant experience in:

• Financial data analysis.
• FP&A or management accounting.
• Reconciliation and monthly reporting.
• Handling complex financial datasets.
• Anaplan or similar EPM platforms.
• Financial modelling and forecasting.
• Power BI, dashboard creation and data modelling.

SAP or similar ERP experience and experience working across multiple markets will be an advantage.

Apply: Click here to apply for E&E FP&A CoE Insights Senior Analyst

6. E&E Finance Business Partner

Location: Abuja/Lagos (Hybrid)
Job ID: 50280
Contract: Indefinite
Deadline: October 11, 2026, at 23:59 IST

The British Council is also recruiting an E&E Finance Business Partner to provide financial planning, budgeting, forecasting and performance analysis support to its English and Exams business.

Key Responsibilities

The successful candidate will:

• Provide financial insights and decision support to senior stakeholders.
• Analyse profitability, costs, KPIs, risks and opportunities.
• Develop financial analysis and business cases.
• Conduct cost-benefit, ROI and payback analysis.
• Carry out scenario and financial modelling.
• Support annual planning, forecasting and reforecasting.
• Consolidate financial inputs across business units and regions.
• Prepare management reports and KPI dashboards.
• Conduct variance analysis.
• Provide ad hoc financial analysis for business decisions.

Requirements

Applicants should have:

• Intermediate experience in financial management, FP&A or management accounting.
• Strong financial modelling, forecasting and analytical skills.
• Strong data literacy, including Power BI and dashboard creation.
• Experience supporting operational teams with financial information.
• Strong communication and stakeholder-management skills.
• Ability to explain financial information to non-finance colleagues.
• Ability to manage multiple deadlines.

Experience in education, commercial services, Exams or Teaching will be an advantage, as will SAP or Anaplan experience.

Pay Band: 7-F

Applicants must have the existing legal right to live and work in Nigeria. Relocation and visa sponsorship are not provided.

Apply: Click here to apply for E&E Finance Business Partner

7. FP&A CoE Staff Costs Manager

Location: Abuja/Lagos, Nigeria
Job ID: Not specified in the supplied advert
Deadline: September 29, 2026

The British Council is recruiting a Staff Costs Manager to lead its global staff-cost planning, forecasting, modelling and reporting capability within the FP&A Centre of Excellence.

The role will focus on workforce cost planning, data quality and providing financial insights to support workforce planning and business decisions.

Key Responsibilities

The successful candidate will:

• Lead organisation-wide staff-cost planning and forecasting.
• Develop staff-cost models covering permanent and non-permanent employees.
• Account for pay, benefits, recruitment, attrition and organisational changes.
• Produce standardised management information packs.
• Maintain workforce data governance.
• Manage FTE, headcount, pay and banding data.
• Conduct validations and reconciliations across SAP and Anaplan.
• Analyse workforce cost trends and anomalies.
• Develop scenario and sensitivity analyses.
• Support business cases and workforce planning.
• Provide financial insights to senior stakeholders.
• Lead and develop a finance team.
• Manage documentation, controls and reporting frameworks.

Requirements

Applicants should have:

• A recognised accounting or finance qualification, or a relevant Finance/Accounting degree is highly desirable.
• Significant experience in financial data analysis, FP&A or cost management.
• Experience leading data-quality and reconciliation processes.
• Experience with Anaplan or similar EPM platforms.
• Experience working with multiple stakeholders in a multi-country or matrix organisation.
• Strong financial modelling, forecasting and analytical skills.
• Experience influencing senior stakeholders and supporting strategic decisions.

CIMA, ACCA, ACA or equivalent professional qualifications will be an advantage, as will SAP experience and experience delivering financial training.

Pay Band: 8-E
Salary: ₦40,450,236 annually
Contract: Indefinite/Permanent

Applicants must already have the legal right to live and work in the country where the role is based. Relocation and visa sponsorship support will not be provided.

Apply: Click here to apply for FP&A CoE Staff Costs Manager

How to Apply

Interested and qualified candidates should apply online through the official British Council recruitment pages provided for each vacancy.

Applicants are advised to carefully review the requirements, location, deadline and right-to-work conditions before submitting their applications.

Important Deadlines

• September 26, 2026: Delivery Network Coordinator (Exams)
• September 29, 2026: FP&A CoE Staff Costs Manager
• October 4, 2026: IT Manager
• October 6, 2026: Systems Lead (CRM)
• October 6, 2026: Channel Experience Lead
• October 11, 2026: E&E FP&A CoE Insights Senior Analyst
• October 11, 2026: E&E Finance Business Partner

Candidates should note that some positions are hybrid, while others have specific office locations. The British Council also states that applicants for relevant roles must have the existing legal right to work in the country where the position is based.

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