FCCPC shuts down IKEDC office over alleged consumer rights violations

Officials of the Federal Competition and Consumer Protection Commission (FCCPC) on Thursday sealed the Ikeja Electric Distribution Company (IKEDC) office in the Alausa area of Lagos over alleged breaches of consumer rights.

The commission said the action followed complaints from electricity consumers and was carried out under the powers given by the Federal Competition and Consumer Protection Act (FCCPA) 2018.

FCCPC’s Director of Surveillance and Investigation, Bola Adeyinka, explained that the enforcement was necessary to ensure service providers respect customer rights and follow laid-down regulations.

“Sealing this facility is a proportionate enforcement measure taken only after repeated engagement and several opportunities for voluntary compliance,” Adeyinka said in a statement.

“The seal will remain in place until Ikeja Electric complies fully with the directives issued by both NERC and the FCCPC and provides written evidence of that compliance.”

According to the FCCPC, the Nigerian Electricity Regulatory Commission (NERC) issued a binding decision directing Ikeja Electric to unbundle a Maximum Demand account into twenty non-Maximum Demand accounts, to recognise each of the nineteen residential units and a service point owned by the complainant as separate customer units, and to provide the required metering and connection.

“Ikeja Electric did not carry out that decision,” the statement read in part. “Because of this failure, the complainant has been without electricity supply for more than two and a half years.

“This was despite paying all charges requested by Ikeja Electric and meeting every obligation. The lack of electricity has prevented the complainant from putting the nineteen residential units to use.”

It said the move followed unsuccessful attempts to resolve the issues through warnings and dialogue.

FCCPC listed one of such moves to include a directive to the company in April 2025 on the steps required and the timelines for compliance.

However, “No action was taken. On 2nd October 2025, the Commission issued a Compliance Notice requiring full compliance within seven business days.

“The company still did not comply,” the commission explained.

As of the time of publishing this report, Ikeja Electric, which serves several areas in Nigeria’s Lagos commercial centre, has yet to comment on the matter.

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