News
NCC directs telcoms to compensate subscribers over poor network service
The Nigerian Communications Commission has directed Mobile Network Operators to compensate subscribers in areas where network quality drops below approved standards.
In a statement released on Sunday, the Commission’s Head of Public Affairs, Nnenna Ukoha, explained that affected users will receive airtime credits.
The compensation, she said, will be calculated based on subscribers’ average spending and their presence in local government areas experiencing service disruptions.
“Subscribers should not be made to bear the full burden of service disruptions where operators fail to meet prescribed standards of service delivery.
“The compensation will be provided in the form of airtime credits, calculated based on subscribers’ average spending patterns and their presence within local government areas where service failures occur,” the commission said.
The NCC explained that the move is part of its broader consumer-focused regulatory philosophy, aimed at placing subscribers at the centre of Nigeria’s telecommunications ecosystem.
“Telecommunications services today underpin economic activity, social interaction, and access to digital opportunities. When service quality is poor, the consequences affect productivity, commercial activities, and even public confidence in our communications system,” the statement read.
The regulator also directed Tower Companies, which owns critical infrastructure such as masts, to reinvest fines levied against them into measurable infrastructure improvements to strengthen network performance.
“The commission will continue to reinforce the obligation of operators to invest consistently in network resilience, capacity expansion, and infrastructure upgrades to meet the growing demand for telecommunications services,” it said.
The NCC added that it will continue deploying regulatory tools to promote fairness, transparency, and accountability, ensuring subscribers receive the quality of service they deserve.
“Further to this directive, the commission is also mandating Tower Companies to invest in infrastructure with measurable outcomes using sums that it has fined these companies, in addition to other financial fines the commission will deem appropriate,” the statement concluded.
Follow Us on Google Discover
Afenifere Leader Reuben Fasoranti passes away at 100
BREAKING: FG reports confirmed Ebola case in Abuja, identifies 44 contacts for tracing
Senate approves Sani Ndanusa’s appointment as ambassador-designate
Reps launches investigation into Corps member’s death at Enugu camp
Kwara Assembly backs constitutional amendment for state police establishment
R & R recruitment announces 31 job openings across Nigeria – Apply Now
TeamAce announces 64 job openings across Nigeria, with salaries up to ₦2 Million – Apply Now
‘I don’t collect tithes, my mission is to demonstrate spiritual power’ – Odumeje
Proten International opens 18 job positions across states in Nigeria
No plot to assassinate Atiku, APC Campaign Council declares
Delta govt declares three days of mourning for Former Governor Uduaghan
Tinubu appoints former Enugu lawmaker Christian Nwamba to NIPC board
APC-PCC denies alleged plot to assassinate Atiku, challenges accusers to prove claims
Eniola Badmus moves to end rift with Laide Bakare after backlash
NUJ FCT Chairman celebrates brother Emeka on 40th birthday, commends his advocacy for Women’s rights
BREAKING: Former Delta Governor Emmanuel Uduaghan is dead
TeamAce announces 64 job openings across Nigeria, with salaries up to ₦2 Million – Apply Now
Proten International opens 18 job positions across states in Nigeria
Bauchi NDC governorship candidate Ibrahim Kashim resigns from party
R & R recruitment announces 31 job openings across Nigeria – Apply Now
2027: “Which North? North Korea or North Carolina?” Nigerians mock politicians promising Tinubu Northern votes
FG defends fiscal reforms as World Bank flags ₦7.7tn debt interest
FG to introduce fuel taxes when economy stabilises, Oyedele says
“I saw Akpabio at the State House begging Tinubu to keep his position” — Jake Epelle
Subsidy removal is here to stay, ‘we will never go back to Egypt’ – Tinubu
BREAKING: DSS arraigns five suspects over abduction of 20 Prospective Corps Members in Imo
Wike, Akpabio, Uzodimma: Unity at the podium, rival ambitions behind the Scenes? can Tinubu keep his associates together?
Gregory University founder Gregory Ibe dies at 63
If Buhari a General could not end insecurity, you cannot blame Tinubu – Yari
