News
Steps to change phone number, email on JAMB portal
The new arrangement is expected to assist candidates who can no longer access their registered SIM cards
The Joint Admissions and Matriculation Board (JAMB) has introduced a new procedure for candidates who can no longer access the phone numbers or email addresses linked to their profiles.
The examination body announced the development in a video shared on its official X handle on Wednesday, explaining the steps candidates are expected to follow to update their details.
The new process is aimed at helping candidates who have lost access to their registered SIM cards or email accounts and, as a result, are unable to receive important examination notifications or access their JAMB profiles.
The arrangement is expected to make it easier for affected candidates to regain access to their accounts and continue with necessary admission and examination-related activities.
“Candidates who lost their SIM card can now swap it with a new one. And those who also lost access to their email addresses on the JAMB portal can now change to a new one,” JAMB said.
How to change your phone number or email on JAMB portal
Candidates seeking to use the service are required to complete the following steps:
1. Obtain a court affidavit
Candidates must first visit a High Court and obtain an affidavit supporting their request to change their registered phone number or email address.
2. Access the JAMB e-Facility
After obtaining the affidavit, candidates should log into their JAMB e-Facility account.
3. Select ‘Penalties’
On the e-Facility dashboard, candidates should select the ‘Penalties’ option.
4. Choose SIM Swap/Email Change
Under the Penalties section, select ‘SIM Swap/Email Change Penalty Payment.’
5. Pay the required fee
Candidates should make the prescribed payment through the JAMB portal.
6. Visit a JAMB office
After payment, candidates are required to visit a designated JAMB office to complete the process.
JAMB said the service is available only at designated JAMB PTC/PRC Centres.
7. Provide profile details
At the centre, candidates will be required to provide their profile code and existing GSM number.
8. Complete biometric verification
The candidate will undergo biometric verification as part of the process.
9. Upload the affidavit
The scanned copy of the court affidavit obtained earlier must also be uploaded to complete the request.
Who is eligible?
JAMB said the service is intended for candidates with genuine cases of lost access to their registered GSM numbers or email addresses.
The board also stated that the service can only be used once, urging candidates to ensure that the new details supplied during the process are accurate.
Follow Us on Google Discover
Navy discovers 117,000 litres of suspected stolen crude oil, destroys illegal refineries in Rivers
EPL: Odegaard fires Arsenal six points clear after narrow win over Hull
‘You are hungry because you are lazy’ — Yari tells Nigerians at APC rally in Rivers
2027: ‘We will deliver nothing less than 3 Million votes for Tinubu’ — Fubara declares
Explain to Nigerians what your administration has done with ₦15.8 trillion saved from removal of fuel subsidy, borrowings – Obi knocks Tinubu
PDP NWC appoints Kayode Ogunbiyi as acting Lagos chairman
FG cancels 2026 NTI admissions, warns public against unauthorised NCE, degree programmes
Customs hands over intercepted LPG truck to NMDPRA in Calabar
2027: Gov Diri inaugurates Bayelsa APC campaign council, names Ayalla DG
Gwagwalada Area Council unveils heatwave mitigation measures as projections signal extreme temperatures
Tinubu approves Ibom Deep-Sea Port, Victor Attah Airport upgrade to international status
One feared dead, several injured as bus conveying APC women crashes in Uyo
Trump appoints Stephen Miller as new White House Chief of Staff
ADC Chairmen demand David Mark’s removal from INEC portal, threaten nationwide protest
2027: Maituta plans Fish Farming, Poultry Empowerment for 2,000 Women, Youths in Zamfara Central
Flamingos vs Japan U-17 World Cup Final 2026: Date, kick-off time, where to watch
ADC Court Verdict: Step down for Obi, support NDC – Isaac Fayose tells Atiku
Despite Court ruling, Atiku leads ADC mega rally in Kebbi amid massive crowd
Trump signs executive order to protect Oval office from future changes
Gwagwalada Area Council unveils heatwave mitigation measures as projections signal extreme temperatures
NAWOJ ELECTION: Chizoba Ogbeche, Mohammad disqualified as Aisha Ibrahim returns unopposed
Nine Political Parties rally behind ADC, warn against alleged plot to weaken Opposition
CBN sets N15bn minimum capital requirement for USDT, USDC stablecoin issuers in Nigeria
MultiChoice disables GOtv stream App, directs subscribers to decoders
2027: Opposition dumps G100 name, adopts new identity to challenge Tinubu
Former Kwara Commissioner Adenike Adesida resigns from APC
Why Tinubu could win the 2027 election without winning any state: New analysis reveals
BREAKING: Nollywood veteran Diewait Ikpechukwu passes away at 71
INEC debunks viral poster claiming reaffirmation of David Mark-led ADC leadership
